Understand your customers: Which feedback metrics are most important to your business?
Measure customer satisfaction with NPS
Net Promoter Score (NPS) - A powerful measurement tool for customer loyalty
NPS is used to measure customers' overall satisfaction with a company's product or service and customer loyalty to the brand with a single question: "How likely are you to recommend this company to a friend or colleague?".
Choose from our ready-made survey templates and measure different feedback metrics
Measure customer loyalty with NPS
Measure engagement and loyalty with the Net Promoter Score. Use NPS to convert passive customers into active advocates and thereby increase your customer loyalty.
How do you want to reach your target group?
Two-way SMS
Social media
Embed
Popup
Pulse measurement
QR
Link
Newsletter
Automate & Integrate
Measure customer satisfaction with NPS
Automatic SMS and email after an interaction
Measure customer satisfaction with NPS
Trigger after call
Improve your customer support through targeted customer service surveys that measure how well your team handles customer issues.
Pulse measurements
Automate mailings
Automate stylish email sendings, choose when the sendings should take place over time.
Measure customer satisfaction with NPS
Turn visitor feedback into action with website surveys that give you a clear picture of how user-friendly and effective your website is.
Real-time customer feedback with dashboard
Optimize customer insights with esMaker's dashboard that compiles critical feedback data from various sources. From NPS to NKI, our dashboard makes it easy to visualize and analyze customer satisfaction, engagement and loyalty in real time. Take control of your customer experience by quickly identifying trends, patterns and areas for improvement
Measure over time
Automatic NPS value
Analyze free text such as comments and views with AI
Collect data from different surveys in one view
Analyze the result with AI
